Customer Service Representative - State Farm Agent Team Member

Wesleyeckles; Shreveport (LA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Paid time off

Opportunity for advancement

Hourly pay plus commission

Job summary

A leading insurance agency in Shreveport is seeking a Customer Service Representative to enhance client experiences and provide exceptional service. Ideal candidates should possess strong customer service skills, excellent communication abilities, and a proactive approach to problem-solving. This full-time position offers competitive pay of $15 per hour, along with various benefits including health insurance, paid time off, and growth opportunities within the agency.

Qualifications

• Dedicated to customer service.
• Ability to effectively relate to customers and anticipate their needs.
• Proactive in problem-solving.
• Excellent communication skills.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and friendly customer service.
• Educate customers about insurance options using a needs-based process.
• Efficiently meet customer needs while promoting business development.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Shreveport - LA

Compensation

$15.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Opportunity for advancement
• Hourly pay plus commission/bonus
• Health benefits
• 401K (After 1 Year)

ROLE DESCRIPTION

As a Customer Relations Representative with Wesley Eckles State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.