Customer Relations Representative - State Farm Agent Team Member

Andrew Robinson - State Farm Agent; Shreveport (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Andrew Robinson - State Farm Agent is seeking a motivated Customer Relations Representative in Shreveport, LA. In this role, you will handle customer inquiries, resolve issues, and ensure a high level of client satisfaction.

The ideal candidate should have strong communication skills, experience in customer service, and the ability to thrive in high-pressure situations. The position offers a supportive work environment with opportunities for internal growth and development.

Qualifications

• Strong communication and problem-solving skills are essential.
• Prior experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Calm under pressure

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I was born and raised in Shreveport and graduated from C.E. Byrd High School. I went on to play baseball at Louisiana College, where I began my insurance career as a State Farm team member. I’ve always had a goal of owning my own business and serving my community, which led me to open my agency in 2021.

Since then, our team has earned multiple company and industry awards, including State Farm Ambassador Travel, Chairman’s Circle, and Honor Club, all driven by our commitment to delivering reliable service and protecting what matters most to our customers.

For our team, we offer bonus opportunities, reimbursement for licensing costs, and a strong focus on work‑life balance.

Our office culture is goal‑oriented, supportive, and team‑driven. We’re looking for someone who is motivated, dependable, and takes pride in delivering great customer service - someone who wants to grow with a high‑performing team and build a long‑term career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Andrew Robinson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.