Customer Service Representative - State Farm Agent Team Member

Insurenola; Terrytown (LA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

Insurenola in Terrytown seeks a Customer Service Representative - State Farm Agent Team Member to enhance customer experiences while supporting a successful insurance agency. Applicants should possess strong communication skills and attention to detail. Previous customer service experience is preferred.

The role offers a competitive salary between $18.00 - $22.00 per hour, along with benefits like PTO and a 401(k). We are looking for a reliable team member who is committed to contributing to our community-oriented team.

Qualifications

• Strong communication and interpersonal skills are essential for this role.
• Attention to detail is crucial for resolving customer inquiries.
• Prior experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Terrytown

Compensation $18.00 - $22.00 per hour.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2020 and is a close-knit team of four focused on consistency, service, and growth. Before becoming a State Farm agent, I held a leadership role within State Farm, bringing strong experience and structure into how we run the office.

Outside of work, I’m a big Saints and LSU football fan and enjoy staying connected to the local community. We stay involved through organizations like Habitat for Humanity and events such as the NOLA Exotica Fest.

For our team, we offer PTO, paid holidays, a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is straightforward, supportive, and team-oriented. We’re looking for someone who is reliable, local to the area, and committed to showing up and contributing – someone who takes ownership of their role and wants to be part of a dependable, hard-working team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ramona Deculus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.