Customer Service Representative - State Farm Agent Team Member

Dan Schmidt - State Farm Agent; Buffalo (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Dan Schmidt - State Farm Agent in Buffalo, NY is seeking a Customer Service Representative to join the team and deliver exceptional customer experiences. You will relay policy information, help customers with updates, and coordinate with other agents to anticipate community needs.

A strong, customer-focused attitude is essential for success. We offer a flexible, performance-driven environment with opportunities for advancement, ongoing training, and a supportive team culture that values

Qualifications

• Strong communication and interpersonal abilities is essential.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred by the agency.
• Must obtain an insurance license before start date.

Responsibilities

• Answer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Insurance licensing before start date

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done.

We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off-site fall planning meeting includes meaningful speakers and team-building activities.

Our office culture is driven, fun, and team-oriented. We’re looking for someone who can take ownership of their role - someone reliable, consistent, and self-motivated who can work independently and contribute to a team that works hard and enjoys winning together.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must obtain insurance licensing before start date.