Customer Service Representative - State Farm Agent Team Member

Jennifer Phan - State Farm Agent; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health stipend

Performance bonus

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Phan - State Farm Agent in Seattle is seeking a Customer Service Representative to support policyholders, answer inquiries, and guide clients through changes. You will be the friendly face delivering reliable protection for families.

Join a growing, values-driven team offering a $300 monthly health stipend, flexible schedule, and opportunities for advancement. Prior customer service experience is helpful as we build a supportive community and grow together.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Customer service experience

Job description

Benefits:

• Health Stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in April 2026 and is a brand-new, growing team with exciting opportunities ahead. Before becoming a State Farm agent, I had a background in physical therapy and was drawn to this career to help people protect their income, assets, and future.

Outside of the office, I enjoy staying active with my two dogs, running, karaoke, watching sports, reading, and trivia. I’m passionate about building connections both personally and professionally.

We’ve hit the ground running with community involvement, already participating in local charity events. Supporting women, youth, and pet-related causes is especially important to me as we continue to grow our presence.

For our team, we offer strong personal and professional development, a $300 monthly health stipend, and a focus on work-life balance.

Our office culture is built on integrity, growth, and community. We value open communication, hard work, and supporting one another. We’re looking for someone who is invested, motivated, and has a clear vision for their future -someone who wants to grow their career while making a meaningful impact as part of a supportive and driven team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Phan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.