Customer Service Representative - State Farm Agent Team Member

Scott Lazenby - State Farm Agent; San Marcos (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Lazenby - State Farm Agent seeks a Customer Service Representative to deliver exceptional service to our community in San Marcos, TX. You will handle inquiries, build relationships, and support daily policy-related tasks.

Join a close-knit team that values communication, attention to detail, and a positive attitude, with opportunities for advancement and a strong emphasis on work-life balance and community involvement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

multitask

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2025 and currently lead a team of four. Before becoming an agent, I spent six years working as a State Farm team member, where I developed a passion for helping customers and building a strong team.

Being involved in the community is important to us. Our agency is active with the San Marcos Chamber of Commerce, sponsors local youth baseball and softball leagues, and proudly supports a community 5K each Christmas season.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. As a growing agency, we’re focused on creating an environment where our team can succeed and enjoy coming to work.

Our culture is close-knit, hardworking, and fun. I'm looking for someone who fits well with our team, enjoys collaborating with others, and is passionate about providing outstanding customer service. If you're a team player with a positive attitude, we'd love to meet you.

Role Description:

As a Customer Service Representative with Scott Lazenby - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.