Customer Service Representative - State Farm Agent Team Member

Chad Dawson - State Farm Agent; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Life insurance

Licensing reimbursement

Professional development

Team-building events

Growth opportunities

Strong commitment to work-life balance

Job summary

Chad Dawson - State Farm Agent is seeking a Customer Service Representative to help grow a local insurance business through exceptional service and relationship building. You will resolve inquiries, assist clients, and coordinate with the agent team to anticipate community needs.

The position emphasizes accuracy, communication, and ongoing support for customers, with a culture that values teamwork, development, and a strong work-life balance.

Qualifications

• Dedicated to delivering great customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule

Additional benefits:

• PTO


• 401(k)


• life insurance


• licensing reimbursement


• professional development


• team-building events


• growth opportunities


• a strong commitment to work-life balance

About our agency

I opened my agency in 2014 and currently lead a team of three. Before becoming a State Farm agent, I worked in Mergers and Acquisitions, where I developed a passion for building relationships and helping people make important decisions. I graduated from Baylor University in 2000 and am married to my wife, Rachael. We have two children, three dogs, and family is always my top priority.

Giving back to the community is an important part of our agency. I proudly support United Way, stay active with Cornerstone Church, and enjoy participating in youth sports and other local community initiatives. Building strong relationships both inside and outside the office is something I truly value.

We believe in investing in our team by offering PTO, a 401(k), life insurance, licensing reimbursement, professional development, team-building events, growth opportunities, and a strong commitment to work-life balance.

Our office has a close-knit, family-oriented culture where teamwork, accountability, and positivity come first. I'm looking for someone who is self-motivated, hardworking, and ready to take initiative. If you're a positive, goal-oriented person who enjoys working as part of a supportive team, we'd love to meet you.

Role description

As a Customer Service Representative with Chad Dawson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.