Customer Service Representative - State Farm Agent Team Member

Shannon Reed - State Farm Agent; Philippi (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Job summary

Shannon Reed - State Farm Agent in Philippi, WV is seeking a friendly Customer Service Representative to deliver exceptional service to clients seeking insurance solutions. You will handle inquiries, build relationships, and coordinate with the agent team to support community needs.

The role emphasizes accuracy, strong communication, and a proactive attitude. If you value teamwork, growth, and helping neighbors, join our positive, collaborative office environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my first agency in 2010, expanded to a second location in 2016, and today lead a team of 12. State Farm has always been close to home for me, as both my sister and brother-in-law are agents. I also have a competitive background, having played field hockey and softball in college before attending graduate school at Mississippi State University.

Our agencies enjoy staying connected to the communities we serve through local sponsorships, events, and other opportunities to give back.

We offer health benefits, paid time off, paid holidays, licensing reimbursement, performance incentives, and a strong commitment to work-life balance. We believe in rewarding hard work while creating an environment where people can enjoy what they do.

Our culture is positive, collaborative, and fun—our team genuinely gets along and enjoys working together. I'm looking for someone who is coachable, outgoing, team-oriented, and brings a positive attitude to the office. If you enjoy working hard, having fun, and growing alongside a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Shannon Reed - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.