Customer Service Representative - State Farm Agent Team Member

Sfbrent; Round Rock (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Profit sharing

Job summary

An insurance agency in Round Rock, TX is seeking a Customer Service Representative to create exceptional customer experiences and support the growth of the agency. This role involves answering inquiries, assisting with policy changes, and processing claims. Candidates should possess strong communication and interpersonal skills, be detail-oriented, and ideally have prior customer service experience. The compensation range is $40,000.00 - $55,000.00 per year.

Qualifications

• Excellent communication and interpersonal skills are needed.
• Ability to multitask and pay attention to detail.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Round Rock, TX

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Profit sharing

ABOUT OUR AGENCY

Since opening in 2004, our agency has built a reputation for excellence rooted in teamwork, positivity, and a shared drive to succeed. Today, we’re proud to have a talented team of 12 professionals who work collaboratively to deliver the best possible service to our clients while supporting one another’s growth and success. We believe in rewarding hard work and dedication, which is why we offer a variety of perks, including a 401(k) plan, monthly bonuses for hitting goals, and even an annual team cruise when agency objectives are achieved. Our supportive, team-oriented culture creates an environment where you can grow your skills, make an impact, and enjoy coming to work every day. With an MBA from Harding University, I’m passionate about developing my team and helping them reach their full potential. If you’re motivated, collaborative, and excited to contribute to a winning team, this could be the perfect place for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.