Customer Service Representative - State Farm Agent Team Member

The Bermudez Agency; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

The Bermudez Agency is seeking a Customer Service Representative to join our State Farm Agent team in Houston, TX. This full-time role focuses on delivering exceptional service, handling policy information, and supporting community residents with insurance needs.

You will coordinate with other team members, process inquiries and policy changes, and maintain accurate interaction records while building trust and growth opportunities within the local market.

Qualifications

• Communication and interpersonal skills are essential for handling customer inquiries and policy information.
• Detail-oriented and able to multitask to maintain accurate records and process updates.
• Previous customer service experience is preferred to support client needs effectively.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Houston - TX

Replies within 24 hours

• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Alberto Bermudez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $17.00 - $19.25 per hour

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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