Customer Relations Representative - State Farm Agent Team Member

Brent Allen - State Farm Agent; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k)

Profit sharing

Job summary

Brent Allen - State Farm Agent in Austin, TX is seeking a Customer Relations Representative to deliver exceptional client experiences and support an award-winning insurance team. The role focuses on timely responses, data accuracy, and community engagement.

You will resolve inquiries, coordinate with colleagues, and contribute to growth through retention strategies and proactive service, with internal growth opportunities for motivated, team-oriented candidates.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Profit sharing

ABOUT OUR AGENCY:

Since opening in 2004, our agency has built a reputation for excellence rooted in teamwork, positivity, and a shared drive to succeed. Today, we’re proud to have a talented team of 12 professionals who work collaboratively to deliver the best possible service to our clients while supporting one another’s growth and success.

We believe in rewarding hard work and dedication, which is why we offer a variety of perks, including a 401(k) plan, monthly bonuses for hitting goals, and even an annual team cruise when agency objectives are achieved. Our supportive, team-oriented culture creates an environment where you can grow your skills, make an impact, and enjoy coming to work every day.

With an MBA from Harding University, I’m passionate about developing my team and helping them reach their full potential. If you’re motivated, collaborative, and excited to contribute to a winning team, this could be the perfect place for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.