Customer Service Representative - State Farm Agent Team Member

Rafael Parker; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Rafael Parker - State Farm Agent in Frisco, TX is looking for a Customer Service Representative to help deliver exceptional service and support to community members. This full-time role emphasizes accurate records, responsive communication, and teamwork with the agent's office staff.

You will engage with customers, answer inquiries, and coordinate with the team to resolve issues, with benefits including a signing bonus, competitive health insurance, 401(k) with employer match, paid time off, and

Qualifications

• Dedicated to delivering excellent customer service.
• Excellent communication and interpersonal abilities.
• Detail-oriented with the ability to multitask effectively.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous CS experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Frisco - TX

• Hiring bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2010 and currently lead a team of 14. I’ve been in the insurance industry since 2001, giving me more than two decades of experience helping customers and developing successful teams. Outside of work, family is a major priority for me. I enjoy traveling, spending time with my family, working out, and maintaining a healthy, balanced lifestyle.

Our agency is actively involved in the local community, and faith is also an important part of my life through involvement with my church. Those values of relationships, service, and taking care of others carry into how I lead our team.

Our agency offers health insurance, a 401(k) with employer match, and a strong commitment to work-life balance. Personal and professional development are especially important to us, and I genuinely believe in investing in our people and giving them the tools, coaching, and support they need to build successful careers.

Our culture is positive, family-oriented, and focused on growth. My leadership philosophy is to “teach people how to fish rather than simply give them the fish.” We want team members to develop the skills and confidence to solve problems, take ownership, and continue improving. I’m looking for hardworking, well-rounded people who value teamwork, personal growth, and a balanced lifestyle. If you want to be part of an environment where you’ll be supported, challenged to grow, and genuinely invested in, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Rafael Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $65,000.00 per year