Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Roswell (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Licensing paid

401(k)

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Job summary

Luka Cline - State Farm Agent in Roswell, GA is seeking a Customer Service Representative Team Member to support daily operations and grow the agency through meaningful client relations. You will act as a liaison between customer needs and agency departments, promoting relevant insurance and financial services.

This role emphasizes attentive, sociable, and sales-minded professionals who can provide prompt, accurate service, follow up with customers, and help customers understand coverage

Qualifications

• Sales experience preferred (outside/inside sales, retail, or telemarketing).
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent written, verbal, and listening communication skills.
• Dedicated to customer service and able to anticipate customer needs.
• Able to relate effectively to customers.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance coverages, eligibility, changes, transfers, and billing.
• Promote long-lasting customer relations.

Skills

Sales experience

Client relationship management

Marketing to customers

Excellent communication

Customer-focused

Anticipate customer needs

Relate to customer

Job description

About Our Agency

I opened my agency in 2012 and currently lead a team of 20. I've spent my entire career with State Farm, beginning as a team member before earning the opportunity to open my own agency. I'm a proud Georgia Southern graduate, live in the Atlanta area, and enjoy golfing, spending time outdoors, and making memories with my three kids.

Benefits

• Licensing paid by agency
• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Flexible schedule

Role Description

As an Customer Service Representative - State Farm Agent Team Member for Luka Cline - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer

Compensation: $20.00 per hour

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Roswell GA.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.