Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Pearland (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jeremy Hooter - State Farm Agent seeks a Customer Service Representative to deliver exceptional experiences and support our growing insurance business. You will handle inquiries, follow up with customers, and coordinate with team members to meet community needs.

The ideal candidate is dedicated to service, has strong communication, is detail‑oriented, and can multitask. Spanish bilingual abilities are preferred.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Past customer service experience

Spanish bilingual

Job description

About Our Agency

I opened my agency in 2012 and currently lead a close-knit team of two, with plans to continue growing. Before becoming a State Farm agent, I spent 15 years as a home builder, and I’ve also served as an active law enforcement officer for 20 years. I attended Stephen F. Austin State University and am a married father of two. Outside of work, I enjoy fishing, hunting, long-distance and clay shooting, and occasionally getting out on the golf course. Our agency offers paid time off, paid holidays, and licensing costs paid up front. We also prioritize work-life balance with a 35-hour workweek. Our regular schedule is 9:00 a.m.–5:00 p.m. Monday, Tuesday, Thursday, and Friday, and 8:00 a.m.–4:00 p.m. on Wednesday, with a one-hour lunch each day. Our office is laid-back, close-knit, and fun. We genuinely get along with one another, communicate well, and believe enjoying the people you work with makes a difference. At the same time, we value accountability and expect everyone to take ownership of their responsibilities. I’m looking for someone who is dependable, loyal, coachable, and interested in finding a place where they can stay and grow long-term. The right person will learn quickly, take initiative, enjoy connecting with people, and be comfortable picking up the phone and starting conversations. If you’re accountable, motivated, and want to join a growing office where you can take ownership of your role while having fun with the team, we’d love to meet you.

Benefits

• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative with Jeremy Hooter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 - $50,000.00 per year

We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is open 8:30 to 5:00 M-F.
• We currently have 4 team members at our agency.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.