Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Johns Creek (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance-based bonus

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training and development

Job summary

State Farm Agent in Johns Creek, GA is looking for a Customer Service Representative. You will enhance customer experiences by addressing inquiries, processing claims, and coordinating with team members. Ideal candidates possess strong communication skills, attention to detail, and a customer service background. This role offers compensation between $40,000 and $50,000 annually with benefits including a flexible schedule and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are essential for resolving customer inquiries.
• Attention to detail is necessary to maintain accurate records of customer interactions.
• Previous customer service experience is preferred for smoother onboarding.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience preferred

Job description

About Our Agency

Our agency opened in 2013 and currently has a small, close-knit team of three. Our founder, a former State Farm agent and sales leader, brings a strong background in leadership, sales, and team development. We are a flexible, collaborative, and supportive office located in Johns Creek, GA, dedicated to helping people manage the risks of everyday life and realize their dreams.

Benefits

• Simple IRA
• License reimbursement
• Performance‑based bonus
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training and development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Taryn Reiss, you will generate exceptional customer experiences that reinforce the growth of our agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 – $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.