Customer Service Representative - State Farm Agent Team Member

Celiasandoval; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Celia Sandoval - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences within our insurance-focused agency. You will handle inquiries, document interactions, and coordinate with the agent team to anticipate community needs.

You will join a dynamic, growth-focused team that values coaching, development, and client relationships. Bilingual Spanish is preferred, and there is a strong emphasis on growth, training, and providing excellent member

Qualifications

• Dedicated to customer service and helping clients
• Clear communication and strong interpersonal abilities
• Able to manage multiple tasks with accuracy

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2014 and currently lead a team of five. Before becoming a State Farm agent, I earned my master’s degree from Kansas State University and was a middle and high school Spanish teacher. My background in education has carried into how I lead my agency today, with a strong emphasis on coaching, development, and helping team members continue to grow.

Giving back is an important part of our agency culture. We’re very involved with local schools through volunteering and donations, and we make it a priority to volunteer together as a team once or twice each year. We also participate in local marketing and community events, giving our team opportunities to build relationships with the people we serve.

Our agency offers health benefits, a 401(k), 80 hours of paid time off, paid State Farm holidays, employer-paid life and disability insurance, and an additional PTO day to celebrate your birthday. We also provide ongoing coaching, company-branded apparel, snacks and coffee in the office, and a team lunch every Friday.

Our culture is energetic, outgoing, and focused on working hard while enjoying the people around you. I’m looking for someone who is honest, driven, hardworking, and comfortable connecting with others. Bilingual Spanish-speaking candidates are especially encouraged to apply. If you’re motivated to learn, enjoy being part of a team, and want an environment where your growth is supported, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Celia Sandoval - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.