Customer Service Representative - State Farm Agent Team Member

Hollie Allen - State Farm Agent; Chula Vista (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Licensing paid up front

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Hollie Allen - State Farm Agent in California is seeking a Customer Service Representative to deliver exceptional service and support our insurance customers. You will handle inquiries, maintain records, and help people understand their coverage.

This role emphasizes team collaboration, ongoing training, and opportunities for advancement within a family-oriented agency. A bilingual Spanish preference is noted and will be valued in our community.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2017 and currently lead a team of four. Before becoming a State Farm agent, I worked in sales and mortgage lending, where I built a strong foundation in customer relationships and financial services. I enjoy helping people, developing my team, and creating opportunities for others to grow.

Giving back is an important part of our agency. I participate in community service projects at least once a month and enjoy staying actively involved in supporting the local community.

Our agency offers health benefits, a Simple IRA, licensing costs paid up front, professional development, team outings, growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and helping each person build a successful career.

Our culture is family-oriented, supportive, and growth-focused. I'm looking for someone who is self-motivated, dependable, and eager to learn. If you're a positive team player who takes initiative and enjoys helping others, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Hollie Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.