Customer Service Representative - State Farm Agent Team Member

Araceli Sandoval - State Farm Agent; West Chatsworth (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Araceli Sandoval - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences and support the growth of a local insurance business. You will handle inquiries, build relationships with customers, and coordinate with team members to anticipate needs within the community.

Ideal candidates bring a dedicated customer service mindset, excellent communication, and the ability to multitask in a dynamic environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency:

I opened my agency in 2017 after spending 25 years as a State Farm team member. That experience gave me a deep understanding of the business and a passion for helping customers and developing successful team members. I'm the proud parent of three children and grandparent of five grandchildren, and I love hiking, spending time outdoors, and making memories with my family.

Being involved in the local community is important to me, and I enjoy supporting and giving back whenever I can. Building strong relationships with both our customers and our community is a core part of who we are.

Our agency offers health benefits, PTO, licensing reimbursement, professional development, Team Hall of Fame recognition, opportunities for growth and advancement, and a strong commitment to work-life balance. We believe in celebrating success and investing in our team's future.

Our culture is supportive, encouraging, and growth-focused. I'm looking for someone who is coachable, outgoing, personable, and motivated to succeed. If you have a positive attitude, strong work ethic, and a genuine passion for helping others, we'd love to meet you.

Role description:

As a Customer Service Representative with Araceli Sandoval - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.