Customer Service Representative - State Farm Agent Team Member

Richard Skipper - State Farm Agent; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission and production bonus

Health insurance assistance

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Richard Skipper - State Farm Agent is seeking a Customer Service Representative in Florence, SC. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with team members to support community members.

You will establish relationships, answer inquiries, and maintain accurate records while contributing to the growth of a local insurance business with strong community ties.

Qualifications

• Dedicated to delivering excellent customer service.
• Strong communication and interpersonal skills.
• Detail-oriented with multitasking abilities.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication & interpersonal

Detail-oriented and multitask

Previous customer service experience

Bilingual Spanish preferred

Job description

Benefits:

• Commission and production bonus
• Health insurance assistance
• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 1998 and currently lead a team of six. I've been with State Farm since 1986, with experience in both agency operations and the corporate side of the business. Outside of work, I enjoy traveling, surfing, hiking, following college sports, and spending time with my family.

Giving back to the community has always been a priority for me. Our agency proudly supports a variety of local charities and stays actively involved in community events and organizations throughout the year.

Our agency offers health, life, and disability insurance, a Simple IRA, paid federal holidays, additional vacation PTO, and opportunities to build a rewarding long-term career. We believe in supporting our team with benefits that promote both personal and professional well-being.

Our culture is stable, supportive, and drama‑free, with a tenured team and very little turnover. I'm looking for someone who is self‑motivated, driven, and takes initiative. If you're a go‑getter who wants to grow with a team that values hard work and collaboration, we'd love to meet you.

Role description:

As a Customer Service Representative with Richard Skipper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.