Customer Service Representative - State Farm Agent Team Member

State Farm; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing paid

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm in Rogers, AR is seeking a Customer Service Representative to join Bryan Lewis - State Farm Agent Team Member. You will greet customers, answer inquiries, explain policy options, and help with updates, edits, and claims processing.

This role emphasizes accuracy, empathy, and a commitment to community service. You’ll collaborate with the agent and staff to deliver exceptional client experiences, maintain records, and support growth of the agency through reliable service, flexible

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2008 and currently has a team of nine. I’ve been with State Farm since graduating college, starting as a claims representative before opening my own agency. As a second-generation agent, insurance is in my roots—my dad was also an agent. I’m a proud University of Arkansas graduate, a lifelong Northwest Arkansas resident, and someone who loves fishing, family time, and giving back through youth sports programs and local charity partnerships.

We offer flexible hours, 401(k), health benefits, and paid licensing. Our team culture is built on connection and trust—we do team outings, prioritize relationship-building, and make sure every team member feels part of something bigger.

We’re looking for people who care about customers, are goal oriented, and bring some sales drive to the table. If you want to grow in a supportive, community-focused environment with strong values and a fun team, this could be the right place for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Bryan Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.