Customer Service Representative - State Farm Agent Team Member

Bryanmichaels; Bel Air (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Training & development

Job summary

Bryanmichaels in Bel Air, Maryland, is seeking a dedicated Customer Service Representative to enhance customer experiences in the insurance sector. Here, you'll engage with customers, assist with their policy inquiries, and contribute to a collaborative, family-oriented agency culture.

Your role will involve answering inquiries, managing policy updates, processing claims, and connecting with community members to meet their needs. The ideal candidate will possess strong communication skills and a detail-oriented mindset.

If you are eager to learn and make a difference, this environment could be the perfect fit for you.

Qualifications

• Effective communication skills are essential for interacting with customers.
• Attention to detail is needed for handling customer inquiries and record-keeping.
• Experience in customer service is preferred to thrive in this role.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• License reimbursement
• 401(k)
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Training & development

About Our Agency

I opened my agency in 2000 after starting my career in the claims side of the insurance industry, which gave me a strong foundation for helping customers when they need it most. Family is a huge part of my life — I’m a proud father of three, and I’m about to become a grandfather for the first time. Over the years, I’ve spent a lot of time coaching youth sports, which has shaped my leadership style and passion for mentorship.

Our office is a close-knit, family-oriented environment where teamwork, dedication, and genuine care for people come first. We value team members who are willing to learn, can juggle multiple priorities, and love connecting with others. You’ll even find small touches of appreciation here, like spontaneous coffee happy hours to celebrate wins and build camaraderie.

If you’re someone who thrives in a collaborative setting, enjoys learning, and wants to make a difference in people’s lives, this could be the perfect place for you.

Role Description

As a Customer Service Representative with Bryan Michaels, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.