Customer Service Representative - State Farm Agent Team Member

Brian Lane - State Farm Agent; West Columbia (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

BONUS (performance)

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Brian Lane - State Farm Agent is seeking a Customer Service Representative in Texas to deliver exceptional client experiences and support a growing insurance practice.

The role emphasizes relationship-building, prompt responses to inquiries, and meticulous record-keeping to assist community members and agents in delivering top-notch service.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Experience preferred

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2008 and currently lead a close-knit team of three. Before becoming a State Farm agent, I was a high school football coach, an experience that shaped my approach to leadership, accountability, and teamwork. I'm a proud Texas A&M graduate, married with three grown children and three grandchildren, and enjoy golfing and hunting in my free time.

Giving back is important to our agency. We're involved with Rotary and enjoy supporting our local schools, Chamber of Commerce, and other community initiatives.

Our agency offers paid time off, a Simple IRA, licensing costs paid up front, and a strong commitment to work-life balance. We believe in giving our team the support and resources they need to succeed.

Our culture values independence, accountability, and teamwork. I'm looking for someone who is self-motivated, takes ownership of their responsibilities, and can hold themselves accountable without needing constant supervision. If you're ready to work hard and grow with a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Brian Lane - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.