Customer Service Representative - State Farm Agent Team Member

Scott Brennan - State Farm Agent; Portland (OR); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Scott Brennan - State Farm Agent is looking for a Customer Service Representative - State Farm Agent Team Member in Portland, Oregon. This full-time role will focus on creating exceptional client experiences and resolving inquiries related to insurance.

You will be responsible for establishing strong customer relationships and providing prompt, accurate service, while collaborating with other team members. Ideal candidates should possess excellent communication skills and a proactive approach to problem-solving.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service skills

Excellent communication skills

Proactive in problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Portland - OR

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Scott Brennan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $18.00 - $25.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.