Customer Service Representative - State Farm Agent Team Member

Shane Andrus; Paducah (KY); On-site; USD 24,108 - 26,863; Full time

Benefits offered by this job

Gym Membership Reimbursement

License Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Paducah, Kentucky, is looking for a Customer Service Representative to enhance exceptional customer experiences and assist with policy management. This full-time position offers a competitive pay rate between $17.50 and $19.50 per hour, along with great benefits such as 401(k), health insurance, and gym membership reimbursement. Ideal candidates will have strong communication skills and previous customer service experience, contributing to a positive community impact.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Paducah - KY

Responsive recruiter replies within 24 hours.

Benefits

• Gym Membership Reimbursement
• License Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my State Farm agency in November 2016 after a career in the NFL and years of working in the insurance industry since 2012. I’m a graduate of Murray State University with a business degree and, outside of the office, I enjoy coaching my kids’ sports, volunteering at church, supporting local organizations, and getting in a round of golf when I can. Family and community are a big part of who I am, and that spirit carries into how we run our agency. Our office operates under five core values that guide the way we treat people and the level of excellence we provide. This creates a positive, growth‑oriented culture where team members can thrive personally and professionally. We currently have four full‑time licensed team members and two part‑time licensed team members, all working alongside me as a dedicated agent committed to helping you succeed in your career path. Team members enjoy strong benefits including a matching 401(k), health insurance, and gym membership reimbursement. We also keep things engaging with quarterly team outings, monthly lunch meetings, and a progressive team bonus program—with the opportunity to earn up to $550 per month or an extra day off when the team hits its goals.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Shane Andrus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $17.50 - $19.50 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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