Account Associate - State Farm Agent Team Member

Shane Andrus; Paducah (KY); On-site; USD 21,878 - 31,159; Full time

Benefits offered by this job

Licensing paid by agency

Gym membership reimbursement

401(k) matching

Bonus based on performance

Paid time off

Job summary

A State Farm insurance agency located in Paducah, KY is seeking an Account Associate to support daily operations and customer success. Responsibilities include managing customer accounts, assisting with policy inquiries, and processing claims. The ideal candidate will possess strong organizational skills and excellent communication. This role offers competitive compensation at $19.25 per hour, with benefits such as 401(k) matching and gym membership reimbursement, fostering a positive community-focused environment.

Qualifications

• Attention to detail is crucial for managing customer accounts.
• Experience in insurance or a related field is preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service skills

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Paducah - KY

Replies within 24 hours

Benefits

• Licensing paid by agency
• Gym membership reimbursement
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

My team’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Paducah, KY and help customers with their insurance and financial services needs, including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

About Our Agency

I opened my State Farm agency in November 2016 after a career in the NFL and years of working in the insurance industry since 2012. I’m a graduate of Murray State University with a business degree and, outside of the office, I enjoy coaching my kids’ sports, volunteering at church, supporting local organizations, and getting in a round of golf when I can. Family and community are a big part of who I am, and that spirit carries into how we run our agency. Our office operates under five core values that guide the way we treat people and the level of excellence we provide. This creates a positive, growth-oriented culture where team members can thrive personally and professionally. We currently have four full‑time licensed team members and two part‑time licensed team members, all working alongside me as a dedicated agent committed to helping you succeed in your career path. Team members enjoy strong benefits including a matching 401(k), health insurance, and gym membership reimbursement. We also keep things engaging with quarterly team outings, monthly lunch meetings, and a progressive team bonus program—with the opportunity to earn up to $550 per month or an extra day off when the team hits its goals.

Role Description

As Account Associate – State Farm Agent Team Member for Shane Andrus – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $19.25 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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