Customer Relations Representative - State Farm Agent Team Member

Shane Andrus - State Farm Agent; Paducah (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Health insurance

Job summary

Shane Andrus - State Farm Agent in Paducah, KY is seeking a Customer Relations Representative to deliver exceptional service. You will handle inquiries, maintain records, and support retention while working with a friendly agency team.

This role emphasizes clear communication, problem solving, and the ability to stay calm under pressure, with opportunities for growth and team bonuses aligned with goals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

ABOUT OUR AGENCY

I opened my State Farm agency in November 2016 after a career in the NFL and years of working in the insurance industry since 2012. I’m a graduate of Murray State University with a business degree and, outside of the office, I enjoy coaching my kids’ sports, volunteering at church, supporting local organizations, and getting in a round of golf when I can. Family and community are a big part of who I am, and that spirit carries into how we run our agency.

Our office operates under five core values that guide the way we treat people and the level of excellence we provide. This creates a positive, growth-oriented culture where team members can thrive personally and professionally. We currently have four full-time licensed team members and two part-time licensed team members, all working alongside me as a dedicated agent committed to helping you succeed in your career path.

Team members enjoy strong benefits including a matching 401(k), health insurance, and gym membership reimbursement. We also keep things engaging with quarterly team outings, monthly lunch meetings, and a progressive team bonus program- the opportunity to earn up to $550 per month or an extra day off when the team hits its goals.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Shane Andrus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.