Customer Service Representative - State Farm Agent Team Member

Ben Weeks - State Farm Agent; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Ben Weeks - State Farm Agent in St. Louis, MO is seeking a Customer Service Representative to deliver exceptional service and support the growth of our insurance agency.

You will handle inquiries, maintain accurate records, and collaborate with the team to meet community needs while upholding our commitment to client care, proactive outreach, and relationship building. We offer a supportive, energetic environment with private offices for our sales team, PTO, health benefits, licensing

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2020 and currently lead a team of four. Before joining State Farm, I worked in a variety of roles, including at Commerce Bank and Baker Pool & Spa. I originally wanted to become a claims representative, but that opportunity led me to State Farm and eventually agency ownership.

I'm a lifelong St. Louis resident who enjoys spending time with my family and staying active outdoors. Giving back to the community is important to me. Our agency is involved with the North County Chamber of Commerce and supports local pet rescue organizations. We enjoy building relationships both inside and outside the office.

Our agency offers PTO, health benefits, a 401(k), licensing reimbursement, work‑life balance, and private offices for our sales team members. We believe in giving our team the tools and environment they need to succeed.

Our culture is young, energetic, and team-focused. We work hard, communicate openly, and push each other to achieve our goals. I'm looking for someone with a strong work ethic who is resilient, coachable, and motivated to succeed. If you're the type of person who can handle rejection, stay positive, and move confidently to the next opportunity, you'll fit right in with our team.

Role Description

As a Customer Service Representative with Ben Weeks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.