Customer Service Representative - State Farm Agent Team Member

Eric Atwell - State Farm Agency; Overland Park (KS); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Career advancement

Paid time off

401k with match

Bonus based on performance

Company parties

Competitive salary

Job summary

Eric Atwell - State Farm Agent is seeking a Customer Service Representative for the Overland Park, KS area. This full-time role focuses on delivering exceptional customer experiences, handling policy questions, guiding changes, and coordinating with the agency team to support community members.

You will resolve inquiries, process claims, and maintain meticulous records while contributing to the agency's growth and client satisfaction.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Overland Park - KS

BENEFITS

• Opportunity for advancement
• Paid time off and holidays
• 401(k) with match
• Bonus based on performance
• Company parties
• Competitive salary

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Eric Atwell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $53,000.00 - $58,000.00 per year