Customer Service Representative - State Farm Agent Team Member

Wellington Hawkins - State Farm Agent; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Wellington Hawkins - State Farm Agent is seeking a Customer Service Representative - State Farm Agent Team Member in Jacksonville, FL. The role focuses on generating outstanding customer experiences while resolving inquiries and coordinating with the team.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask. This position offers competitive benefits, including a 401(k) and opportunities for advancement within the agency.

Qualifications

• Exceptional customer service skills to enhance customer experiences.
• Ability to resolve customer inquiries effectively.
• Experience in maintaining accurate records of customer interactions.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Wellington Hawkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.