Customer Service Representative - State Farm Agent Team Member

Allison Bash; Mascoutah (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Parental leave

Job summary

Allison Bash - State Farm Agent is looking for a Customer Service Representative to enhance client experiences and support agency growth. The role requires excellent communication, attention to detail, and a desire to help others.

Key responsibilities include answering inquiries, assisting with policy changes, and processing claims. Strong interpersonal skills and previous experience in customer service will make you an ideal fit. Join us for opportunities for internal growth and training.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Parental leave

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Allison Bash - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.