Customer Service Representative - State Farm Agent Team Member

Sfreeves; Shawnee (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

A prominent insurance agency in Shawnee, KS seeks a Customer Service Representative to enhance client interactions and support agency growth. Responsibilities include responding to inquiries, processing claims, and maintaining records. Ideal candidates will be detail-oriented and possess strong customer service skills. This role offers a competitive salary of $35,000 to $45,000 annually, along with numerous benefits and growth opportunities.

Qualifications

• Previous customer service experience preferred.
• Detail-oriented and able to multitask.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Shawnee, KS

Benefits

• License Reimbursement
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

About Our Agency

Our agency has proudly served the community for over 11 years, backed by more than 22 years of experience with State Farm. We’re a tight‑knit team of four, plus myself, and we’ve built a culture rooted in teamwork, positivity, and genuine care for both our customers and each other. We believe in working hard and celebrating often, recognizing birthdays, anniversaries, and holidays, and mixing in team‑building events – this year, we spent opening day at the Kansas City Royals game! The office is stocked with beverages, snacks, and a full coffee bar to keep everyone energized. We also offer health insurance and fun incentive promotions throughout the year to reward great performance. Our culture is one of connection and collaboration; everyone steps up to help when needed, balancing focus with fun. My puppy comes almost daily, adding to our warm and friendly atmosphere, and we take pride in doing what’s best for our customers while creating a supportive, enjoyable workplace full of laughter.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Shaun Reeves – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for, and we anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none