Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Orange Park (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Russ Vorhis - State Farm Agent is seeking a Customer Service Representative to join the team in Orange Park. You will deliver exceptional customer experiences, handle policy inquiries, assist with changes, and coordinate with agency staff to meet community needs.

Ideal candidates are customer-focused, detail-oriented, and bilingual in Spanish. You will work in a busy insurance office that values growth, teamwork, and a supportive environment with opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail orientation

Customer service

Bilingual Spanish

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Russ Vorhis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Russ Vorhis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 - $60,000.00 per year

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to make an impact, see immediate success, we could be the place for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Russ Vorhis - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in 589 Blanding Blvd, Orange Park Florida 32073.
• I have been a State Farm agent since 1997.
• I am a proud graduate of Florida State University.
• Our agency has received awards including: Chairman’s Circle, Ambassador Travel, Legion of Honor, National Quality Award, Silver Scroll, and New Agent Program Qualifier

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.