Customer Service Representative - State Farm Agent Team Member

State Farm; Omaha (NE); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential

401(k)

401(k) matching

Bonus based on performance

Signing bonus

Job summary

State Farm is seeking a motivated Customer Service Representative to join their winning team in Omaha, NE. You will establish and maintain customer relationships while providing exceptional service regarding insurance inquiries.

The role offers a competitive salary ranging from $18.00 to $22.00 per hour, along with opportunities for growth, a bonus structure, and other benefits like paid time off and 401(k) matching.

Qualifications

• Must obtain Property and Casualty license.
• Must obtain Life and Health license.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license

Life and Health license

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Omaha – NE

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and a remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Compensation & Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within agency
• 401(k)
• Opportunity for advancement
• 401(k) matching
• Bonus based on performance
• Signing bonus

Compensation: $18.00 - $22.00 per hour

Requirements

• Excellent communication skills – written, verbal and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.