Customer Service Representative - State Farm Agent Team Member

Rockykellyinsurance; Omaha (NE); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Health benefits

Paid time off

Valuable experience

Growth potential

Job summary

An independent insurance agency in Omaha, NE is seeking a Customer Service Representative to establish customer relationships and provide friendly service. The ideal candidate will have excellent communication skills and a dedication to customer service. This full-time position offers a competitive salary and potential for growth within the agency.

Qualifications

• Ability to effectively relate to customers.
• Ability to work in a team environment.
• Must be able to obtain a Property and Casualty license.

Responsibilities

• Establish customer relationships and follow up.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Develop and maintain a digital marketing system.
• Market appropriate products and services.

Skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Teamwork

Education

Associate's degree or higher preferred

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time - Omaha, NE

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to develop and maintain a digital marketing system to promote the office.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Benefits

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within the agency

Requirements

• Excellent communication skills – written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Must be available to work the following schedule M-F 8:30‑5:00 p.m.
• Associate’s degree or higher preferred

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $45,000.00 per year

Apply Now