Receptionist - State Farm Agent Team Member

Talentify; Olmsted Falls (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

PTO

Training & development

Job summary

State Farm Agent is seeking a Receptionist to join the team. You will greet customers, manage scheduling, and handle inquiries while maintaining customer records. The role emphasizes high-quality service and effective communication in a fast-paced office environment.

The ideal candidate is organized, detail-oriented, and capable of multitasking while engaging in sales conversations to support insurance options. A friendly, team-focused attitude is essential for success in this role.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone, guiding them to the right team members.
• Manage appointment scheduling and office communications.
• Handle inquiries and maintain customer records.
• Engage with customers to identify insurance options and opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Multitasking

Sales conversations

CRM experience

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2000 and is a growing, close-knit team currently made up of two team members with plans to expand. I’ve spent my entire career with State Farm, starting just 17 days after graduating, with experience in both claims and agency - bringing a well-rounded perspective to how we serve our customers.

I’m a graduate of The University of Akron, a member of a national fraternity, and a proud husband and parent of three. Outside of work, I enjoy golfing and spending time outdoors.

For our team, we offer PTO, paid holidays, a Simple IRA, professional development opportunities, commissions and bonuses (including annual bonuses), a birthday half-day, flexible scheduling, and fun office incentives like "spin to win".

Our office culture is supportive, team-oriented, and relationship-driven. We’re looking for someone who is detail-oriented, driven, and has strong integrity - someone who enjoys working with people, can multitask, communicates well, and brings a competitive, team-first mindset to everything they do.

ROLE DESCRIPTION

Jared Swank - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.