Customer Service Representative - State Farm Agent Team Member

Myagentgladys; New York (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A leading insurance agency seeks a customer service representative to enhance customer experiences and resolve inquiries. The role involves assisting with policy information, processing claims, and maintaining accurate records, offering growth opportunities for motivated candidates in a supportive environment. This position is remote, catering to individuals passionate about customer service.

Benefits

401(k) matching

Bonus based on performance

Training & development

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking abilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow-up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Training & development

ROLE DESCRIPTION:

As a customer service representative with Gladys Quinones Insurance & Financial Services Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

This is a remote position.