Customer Service Representative

The Contractor Consultants; Norristown (Montgomery County); Remote; USD 20,000 - 50,000; Full time

Job summary

The Chimney Scientist is hiring a Customer Service Representative to join their remote team. The role involves managing customer inquiries, scheduling appointments, and providing exceptional service while supporting the operations of a trusted chimney repair company. Ideal candidates will display strong organizational and communication skills, with a passion for customer satisfaction.

Benefits

Health benefits - Medical & Dental

Vacation and sick pay

Performance-based bonuses

Wealth Investment Club services

Chimney education provided

ESL training classes

Qualifications

• Previous experience in customer service or a similar administrative role.
• Strong phone etiquette.
• Ability to handle a high volume of calls.

Responsibilities

• Manage 60+ customer calls daily.
• Schedule appointments for technicians.
• Respond to customer inquiries via phone and email.

Skills

Organizational skills

Customer service

Phone etiquette

Multi-tasking

Communication skills

Job description

2 days ago Be among the first 25 applicants

Join Our Team as a Customer Service Representative at The Chimney Scientist!

Job Title: Customer Service Representative

Company: The Chimney Scientist

Location: Remote, anywhere in the USA

Working Hours: Full-time, On-site, Mon to Fri, 7 am - 4 pm

Pay Range: $20.00 per hour Part Time or $50,000 annual Full Time

Job Description

The Chimney Scientist, a trusted name in chimney repair and maintenance services, is seeking a professional and motivated Customer Service Representative to join our growing team. The ideal candidate will be great on the phone with customers, highly organized, and able to handle a fast-paced, multi-tasking role. If you thrive on delivering outstanding customer service and enjoy managing calls, scheduling, and emails, this opportunity is for you!

Key Responsibilities

• Answer and manage 60+ calls per day with professionalism and enthusiasm.
• Handle incoming customer inquiries, providing detailed answers and solutions.
• Schedule appointments efficiently, managing calendars for technicians and ensuring availability.
• Respond to emails promptly, funneling requests to appropriate departments.
• Utilize software tools such as ServiceTitan to input and organize customer data (prior experience is a plus but not required; training will be provided).
• Multi-task effectively by managing phone calls, scheduling, and administrative tasks simultaneously.
• Be familiar with the Norristown, PA area to provide local insights when assisting customers.
• Communicate updates, changes, and confirmations to both customers and internal team members.
  
  

Qualifications

• Previous experience in customer service or a similar administrative role.
• Strong phone etiquette and the ability to engage professionally with customers.
• Exceptional organizational and multi-tasking skills.
• Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
• Basic computer proficiency and the ability to learn new software quickly; ServiceTitan experience is a plus but not required.
• Excellent verbal and written communication skills.
• A proactive and team-oriented mindset with a willingness to take on new tasks.
• With In-Home sales experience.
• Familiarity with the Norristown, PA area is preferred.
  
  

Benefits

• HEALTH BENEFITS - Medical & Dental
• Vacation and sick pay
• Performance-based bonuses & commissions
• Wealth Investment Club - Free financial advisory services to effectively save for retirement
• Chimney education provided
• ESL training classes for Spanish speaking
• Multiple Charity and environmental projects
• Laptop and mobile phone
  
  

Why Join Us?

At The Chimney Scientist, we pride ourselves on delivering exceptional service and creating a professional, customer-focused environment. This is an exciting opportunity to grow within a supportive team, develop new skills, and make a meaningful impact on the customer experience.

Apply today and bring your customer service expertise to a company that values you and your contributions!

The Chimney Scientist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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