Customer Service Representative - State Farm Agent Team Member Location: NY-Bronx-10956

Hectorcamilo; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading insurance agency in New York is seeking a dedicated Customer Service Representative to join their team. The ideal candidate will be fluent in Spanish and English, with a passion for providing exceptional service and helping clients understand their insurance needs. This role involves assisting clients with inquiries, resolving issues, and educating them on various insurance products, all within a diverse and inclusive workplace.

Benefits

Bonus based on performance

Company parties

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

Competitive salary

Qualifications

• Fluent in both Spanish & English with excellent communication skills.
• Previous customer service experience in the insurance industry is a plus.
• Ability to work flexible hours.

Responsibilities

• Assist bilingual clients with inquiries related to insurance policies.
• Translate documents and correspondence between English and Spanish.
• Collaborate with team members for timely resolution of customer issues.

Skills

Bilingual communication (Spanish & English)

Customer service skills

Organizational skills

Empathy

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office Suite

CRM software

Job description

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k)
• Competitive salary

Company Overview: Hector Camilo - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications:

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

How to Apply:

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!

www.hectorcamilo.com

Hector Camilo - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.