Customer Service Representative - State Farm Agent Team Member

Cindypuckett; Nashville (TN); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A State Farm Agent Team in Nashville, TN is looking for a Customer Service Representative. This role involves creating exceptional customer experiences, responding to inquiries, and managing insurance claims. Ideal candidates should possess strong communication skills and attention to detail. Starting compensation is $38,000 to $50,000 annually, with opportunities for growth. Competitive benefits include 401(k), health insurance, and paid time off.

Qualifications

• Strong communication and interpersonal skills essential for customer interactions.
• Detail-oriented to manage customer inquiries and policy information.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hermitage - TN - 37076

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Cynthia Puckett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $38,000.00 - $50,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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