Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Hermitage, TN is seeking a Customer Relations Representative to enhance our agency's operations. This role is crucial for fostering meaningful client relationships and requires excellent communication skills and a dedication to customer service.

The position offers flexibility to support work-life balance along with competitive salary ranging from $40,000.00 to $60,000.00 annually. We promote a supportive office culture and provide training, development, and perks like a Simple IRA.

Qualifications

• Experience in sales (outside, inside, retail, or telemarketing) preferred.
• Interest in marketing based on customer needs.
• Ability to anticipate and relate to customer needs.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and accurate customer service.
• Promote long-lasting customer relations.

Skills

Sales experience

Client relationship management

Excellent communication skills

Customer service dedication

Job description

About Our Agency

We've been in business for 20 years and currently lead a close-knit team of three full-time members, plus the agent. With a strong office culture and a genuinely enjoyable work environment, we also offer flexible scheduling to support work-life balance. The agent is a University of Tennessee alum and has 23 years of insurance experience. We stay active in the community through volunteering with the local food bank and churches. We also take care of our team and offer perks like a Simple IRA and reimbursement for all licensing costs.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member for Herby Clark – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales, inside sales, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Compensation

$40,000.00 - $60,000.00 per year.

Agency Services

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Hermitage.
• The agent has been a State Farm agent since 2005.
• The agent is a proud graduate of University of Tennessee.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.