Customer Service Representative - State Farm Agent Team Member

David-Steinbach---State-Farm-Agent; Naperville (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

David Steinbach - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences in a local insurance office. You will handle inquiries, build customer relationships, and coordinate with the agent team to support community needs.

The role emphasizes reliable service, clear communication, and accurate record-keeping for ongoing client interactions in a on-site environment.

Qualifications

• Customer service mindset and commitment to helping the public.
• Strong verbal and written communication skills.
• Ability to multitask and manage several customer inquiries.
• Attention to detail in recording customer interactions.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Job description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with David Steinbach - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.