Customer Service Representative - State Farm Agent Team Member

Kevin Lei - State Farm Agent; Mountain View (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Flexible schedule

Monthly commission and bonus

Job summary

State Farm in Mountain View, CA is seeking a full-time, on-site Insurance Account Representative to join our agency. This role focuses on building long-term customer relationships through proactive service, needs assessment, and clear communication.

Ideal candidates have State Farm or insurance sales/service experience; bilingual abilities (Spanish/Chinese) are a plus. We offer competitive pay, health benefits, a Simple IRA, and opportunities for advancement in a family-oriented, growth-minded

Qualifications

• Strong account management and customer service skills.
• Excellent verbal and written communication.
• Sales-minded with the ability to build relationships and identify customer needs.
• Prior insurance industry experience is a strong plus.

Skills

Account management

Customer service

Verbal communication

Written communication

Sales oriented

Relationship building

Time management

Teamwork

Problem solving

Independent work

Language skills

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off

ABOUT OUR AGENCY:

We are seeking a full-time, on-site Insurance Account Representative to join our State Farm agency in Mountain View, CA.

State Farm experience or prior insurance sales/service experience is strongly preferred.

Our agency is growth-minded and family-oriented, and we truly view our team as an extension of family.

We focus on building long-term customer relationships through meaningful conversations, excellent service, and a proactive approach to meeting insurance and financial service needs. We offer our team a Simple IRA, health benefits, and a strong emphasis on work-life balance. We are looking for someone who is motivated, dependable, and excited to grow in a professional office that values accountability, teamwork, and customer care.

Qualifications & Responsibilities

• Strong account management and customer service skills


• Excellent verbal and written communication skills


• Sales-minded with the ability to build relationships and identify customer needs


• Quick learner with the ability to adapt in a fast-paced environment


• Provide outstanding customer service with a positive, professional, and upbeat attitude


• Strong organizational skills and the ability to manage time effectively


• Ability to work independently while also contributing to a team environment


• Proactive problem-solving skills with a strong sense of ownership


• Prior insurance industry experience is a strong plus


• Chinese or Spanish speaking is a plus

Benefits

• Competitive hourly pay


• Monthly commission and bonus opportunities


• Paid time off and sick leave


• Health benefits


• Simple IRA with employer matching contributions


• Flexible schedule


• Opportunities for growth and advancement

Job Types:

Full-time, Part-time

Pay:

$30.00 - $40.00 per hour

Benefits:

• Flexible schedule


• Health insurance


• Paid time off


• Simple IRA with employer matching contributions

Language:

• Spanish (Preferred)


• Chinese (Preferred)

License/Certification:

• Insurance Producer License (Preferred)

Work Location:

In person