Customer Service Representative - State Farm Agent Team Member

Beth Holland - State Farm Agent; Portsmouth (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Beth Holland - State Farm Agent is seeking an Insurance Service Representative to support clients with policy servicing and billing inquiries, ensuring accuracy and a smooth client experience. You will review policies, process changes, and keep detailed records while maintaining compliance.

The role requires strong communication, high attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service experience required (insurance experience preferred)
• Active Property & Casualty license (or willingness to obtain within 30 days)
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient with computer systems and CRM platforms
• Professional demeanor with a solutions-oriented mindset

Responsibilities

• Assist clients with policy changes, endorsements, and coverage questions
• Process payments and handle billing inquiries
• Review policies for accuracy and completeness
• Document all client interactions thoroughly
• Follow up on pending items in a timely manner
• Support producers and agency leadership as needed
• Maintain compliance with insurance regulations and company standards

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

CRM platforms

Microsoft Office

Tools

CRM platforms

Microsoft Office

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

ROLE DESCRIPTION

About Us

We are a fast-paced, top performing, customer-focused insurance agency committed to protecting what matters most to our clients. Our team values professionalism, accountability, teamwork, and delivering exceptional service every single day.

If you thrive in an organized environment, enjoy helping people, and can juggle multiple priorities without dropping the ball — we’d love to meet you.

Position Overview

The Insurance Service Representative plays a key role in supporting clients with policy servicing, billing questions, coverage changes, and general account maintenance. This role requires strong attention to detail, excellent communication skills, and the ability to problem-solve efficiently while maintaining a positive client experience.

Key Responsibilities

• Assist clients with policy changes, endorsements, and coverage questions
• Process payments and handle billing inquiries
• Review policies for accuracy and completeness
• Document all client interactions thoroughly
• Follow up on pending items in a timely manner
• Support producers and agency leadership as needed
• Maintain compliance with insurance regulations and company standards

Qualifications

• Previous customer service experience required (insurance experience preferred)
• Active Property & Casualty license (or willingness to obtain within 30 days)
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient with computer systems and CRM platforms
• Professional demeanor with a solutions-oriented mindset

What We’re Looking For

• Someone who takes ownership and accountability
• A team player who communicates clearly and respectfully
• A proactive problem solver
• Someone who can stay calm and professional under pressure
• High integrity and reliability

What We Offer

• Competitive pay + performance incentives
• Paid time off and holidays
• Ongoing training and development
• Supportive team environment
• Opportunity for advancement