Insurance Account Representative - State Farm Agent Team Member

Ben Goode - State Farm Agent; Murrieta (CA); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Competitive hourly wage

Commission/bonus opportunities

Paid time off

Health benefits

Growth potential

Job summary

Ben Goode - State Farm Agent in Murrieta is looking for a Bilingual Service And New Customer Acquisition Representative. In this role, you will support existing customers while driving the growth of the agency by generating leads. This position offers a competitive hourly wage, health benefits, and opportunities for advancement.

The ideal candidate will have strong communication and organizational skills, a proactive attitude, and the ability to manage customer inquiries effectively.

Experience in sales or customer service is preferred.

Qualifications

• Proven experience in telemarketing, tele-sales, customer service, or a similar role.
• Ability to manage multiple leads and appointments effectively.
• Willingness to learn about insurance products.

Responsibilities

• Provide exceptional customer service and resolve issues.
• Make outbound calls to identify and qualify leads.
• Follow up on leads and schedule agent appointments.
• Maintain and update a database of customer interactions.

Skills

Exceptional communication skills

Customer service experience

Organizational skills

Sales skills

Tools

CRM software

Job description

Service And New Customer Acquisition Representative Bilingual (English/Spanish)

We are seeking a motivated and results-driven Account Representative to join our team at Ben Goode's State Farm Agency. This role is ideal for a customer-focused professional who is eager to leverage their communication skills to both support existing customers and drive agency growth through new customer acquisition. You will play a crucial role in maintaining strong relationships with current customers while expanding our customer base by generating qualified leads for our agents. The position offers a unique sales & support work model with a competitive hourly wage and bonus opportunities based on performance. As a key member of our team, you will promote our insurance and financial services, contribute to our community presence, and gain invaluable experience for your career growth.

Provide exceptional customer service to existing customers by addressing inquiries, resolving issues, and ensuring satisfaction.

Work together with service team to stay up to date on office tasks.

Make outbound calls daily to identify and qualify leads by gathering essential customer information and assessing their insurance needs.

Follow up diligently on leads generated from various marketing campaigns and referrals to schedule appointments for agents.

Maintain and update a comprehensive database of prospects and customer interactions using CRM software.

Collaborate with the agency team to train in marketing strategies and service efforts.

Exceptional communication and interpersonal skills with a professional and courteous telephone manner.

A basic understanding of insurance products and/or a strong willingness to learn.

A focus on achieving targets and a proactive attitude towards contributing to the agency's growth and success.

Strong organizational skills to manage and track multiple leads, appointments, and customer inquiries effectively.

Preferred Proven experience in telemarketing, tele-sales, customer service, or a similar role, preferably within the insurance or financial services industry.

Competitive hourly wage plus commission/bonus

Multi-State Licensing (CA, AZ, NV & OR)

Paid time off (vacation and personal/sick days)

Health benefits

Growth potential/Opportunity for advancement within my office

Compensation: $44,000.00 - $65,000.00 per year

Do You Want A Career And Not Just A Job?

We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ben Goode - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Murrieta.
• Additional languages spoken: Spanish

Apply Now And Let Us Put You On The Path To Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.