Account Representative State Farm Agent Team Member

State Farm Insurance - South Bay; Hermosa Beach (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

An insurance agency in Hermosa Beach is looking for an Account Representative. In this role, you will manage daily customer service operations, overseeing the team and ensuring compliance with policies. Ideal candidates will have extensive experience in customer service, strong leadership and organizational skills, and a genuine desire to help clients. The position offers opportunities for advancement with benefits such as 401(k) matching and performance bonuses.

Qualifications

• 4+ years of experience in customer service.
• 2+ years in a supervisor role preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Oversee customer service team and manage daily operations.
• Develop and implement customer service policies.
• Handle escalated customer complaints promptly.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Detail-oriented

Communication

Interpersonal abilities

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Account Representative State Farm Agent Team Member with State Farm Insurance - South Bay, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

You will play a pivotal role in creating exceptional client experiences that fuel the growth of our insurance agency. Your meticulous attention to detail, strong customer service skills, and genuine desire to help others make you an invaluable asset to our team. In this role, you will not only resolve customer inquiries and support agency team members, but you will also oversee critical service-related processes, ensuring that all office operations align with our high standards and compliance requirements.

MAIN RESPONSIBILITIES:

• Oversee the customer service team and manage daily operations, ensuring compliance with State Farm policies.
• Develop and implement customer service policies, procedures, and training programs.
• Handle escalated customer complaints and issues with professionalism and efficiency.
• Oversee service-related processes, ensuring they are performed correctly according to office procedures.
• Ensure office team members are compliant with State Farm guidelines and best practices.
• Perform and train on customer retention strategies, including cross-selling inbound leads and existing customers.
• Onboard new customers and conduct policy reviews, ensuring the delivery of State Farm’s simple conversation approach with excellent customer service. -Reduce cancellations and non-payments by saving business
• Invite customers to the office for simple conversation appointments, enhancing customer relationships.
• Support claims and customer inquiries, providing oversight when the agent is not in the office.
• Navigate complex matters assigned by the agent with organization and precision.
• Greet customers and answer phones

QUALIFICATIONS:

• 4+ years of experience in customer service,
• 2+ years in a supervisor role a plus
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.-
• Detail-oriented, able to multitask, and highly organized.
• Experience with customer retention, cross-selling, and compliance within an insurance agency is preferred
• Bilingual Spanish a Plus
• Comprehensive knowledge of insurance
• Must be reliable and able to commute to office location