Customer Service Representative - State Farm Agent Team Member

Agent Hannah; Mount Washington (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Half-day Fridays (full-time)

Job summary

Hannah Hoskins State Farm in Mt. Washington, KY is hiring a Customer Service Representative to support our growing agency.

You will build relationships with customers, assist with policy changes, and promote State Farm products to meet their needs. As a team member in a small, community-focused agency, you will learn from experienced mentors, enjoy a supportive environment, and participate in ongoing training.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mt. Washington - KY

Replies within 24 hours

ABOUT OUR AGENCY We've been proudly serving the community for 9 years and currently have a team of 10. I began my career with State Farm as a team member and spent six years in that role before opening my own agency. I’m a graduate of University of Kentucky, married, and a proud parent to a three-year-old son. Our agency is family-oriented and close-knit — many of our team members have been with us for years. We value teamwork, celebrate milestones and foster an environment where people support one another. We offer perks like half-day Fridays once a month for full-time employees and a casual, flexible work environment. We set high goals, work hard, and make sure to have fun along the way. I’m happy to train individuals new to the industry as long as they bring a strong work ethic and a positive attitude. If you’re looking for a team that values connection, growth, and long-term success, this could be the right place for you.

ROLE DESCRIPTION As a Customer Service Rep for Hannah Hoskins State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Compensation $40,000.00 - $60,000.00 per year

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