Customer Service Representative - State Farm Agent Team Member

Stevewoodrum; Georgetown (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Stevewoodrum is seeking a motivated Customer Service Representative in Georgetown, KY to manage customer relationships and improve client retention.

This full-time position offers a competitive salary ranging from $45,000 to $65,000 annually, alongside benefits like 401(k) matching, performance bonuses, and paid time off.

The ideal candidate will possess strong communication skills and attention to detail.

Qualifications

• Customer service or office experience preferred.
• Positive attitude with strong attention to detail.
• Licensing required; study material provided.

Responsibilities

• Assist customers with policy changes and billing questions.
• Support clients with claims and next-step guidance.
• Maintain accurate documentation and deliver professional service.

Skills

Strong communication and people skills

Organized and dependable

Ability to multitask

Attention to detail

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Georgetown, KY

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off
• Competitive salary
• Training & development

Compensation

Competitive base pay with bonus opportunities based on performance.
Compensation $45,000.00 - $65,000.00 per year

Location

102 Finley Drive, Georgetown KY & 331 Versailles Road, Frankfort KY

Position Overview

We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience.

You will help customers with policy changes, billing questions, claims guidance, renewals, coverage reviews, and day-to-day account needs while working closely with our sales team to keep business running smoothly.

Key Responsibilities

• Assist current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Help create a positive office culture and smooth daily operations

Qualifications

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)