Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Morris Plains (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency team in Morris Plains is looking for a Customer Relations Representative to provide exceptional customer service and support the agency's growth. Key responsibilities include managing inquiries, resolving issues, and assisting with customer retention strategies. Ideal candidates possess strong communication and problem-solving skills, along with the ability to handle stress calmly. Competitive salary ranges from $45,000 to $55,000 per year. This role offers a chance for advancement within a supportive and energetic environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.
• Candidates should be able to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

About Our Agency

Our agency opened in 2010 and is made up of a dedicated team of five full-time and one part-time team member. I’ve spent my entire 39-year career in the insurance industry (32 of those years with State Farm), and I still love what I do every day.

We’re a responsive team: replies within 24 hours.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Teri Digrande - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $45,000.00 - $55,000.00 per year

Are You Driven & Ambitious?

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Morris Plains, NJ.
• Additional languages spoken: Spanish

For a career, not a job, we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.