Customer Service Representative - State Farm Agent Team Member

State Farm; Milwaukie (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Growth potential

PTO

Career-building experience

License Renewal compensation

Hiring Bonus

Job summary

State Farm in Milwaukie, Oregon, is seeking a Customer Service Representative to join the team. You will deliver exceptional client experiences and support the agency's growth. Your role includes resolving inquiries and coordinating with team members.

The ideal candidate is customer-focused, empathetic, and eager to grow within a results-oriented environment. State Farm offers competitive compensation and various benefits, including commission, PTO, and opportunities for advancement.

Qualifications

• Insurance licenses required by first day of employment.
• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication skills with customers and team members.
• Proactive in problem-solving.
• Comfortable communicating via email, phone, and text.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt and accurate customer service, including inquiries about insurance.
• Educate customers about insurance options.
• Use exemplary communication to meet customer needs.

Skills

Customer service

Communication skills

Problem-solving

Proactive approach

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Dimitri Kondos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

BENEFITS:

• Commission
• Growth potential/Opportunity for advancement within my office
• PTO
• Valuable career‑building experience
• License Renewal compensation
• Hiring Bonus

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Insurance licenses required by first day of employment.
• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.
• Comfortable communicating via email, phone and text.

Compensation: $40,000.00 - $60,000.00 per year

Are You Driven & Ambitious?

We are an established, growth‑oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results‑oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Dimitri Kondos - State Farm Agent may be the right fit for you!

About Our Agency

• Our office is open Mon - Fri 9am-5pm; Saturdays 10am-2pm.
• We currently have 6 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club.
• Additional languages spoken: Spanish.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

We look forward to speaking with you!