Customer Service Representative - State Farm Agent Team Member

Manuel Gomez III - State Farm Agent; Laredo (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Short-term disability insurance

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Manuel Gomez III - State Farm Agent in Laredo, Texas, is searching for a motivated Customer Service Representative to join their team. You will create exceptional customer experiences and help grow the insurance agency with your attention to detail and customer service skills.

The position offers various benefits including competitive salary, training & development, and opportunities for advancement. Ideal candidates will be customer-focused and ready to excel in a supportive environment where teamwork is valued.

Join us in making a difference in our community while enjoying great perks and team engagement activities.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Short-term disability insurance
• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Since opening our doors in 2011, we’ve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with fun—we keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.

Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.

If you’re motivated, team-oriented, and ready to grow in a supportive environment, you’ll find our agency a rewarding place to build your career.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.